Frequently Asked Questions

If an item doesn't work for me can I return it?

Purchases from ablelifesolutions.com are eligible for return within 30 days of delivery (excluding clearance items). The customer is responsible to pay the cost of return shipping except in the case of a defective or damaged product. Upon arrival to our warehouse, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.

To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at sales@stander.com.

For more information about Able Life’s return policy, please visit ablelifesolutions.com/returns.

What kind of warrnaty is offered on Able Life products?

Able Life products can be registered for a 1-year guarantee, meaning if you are unsatisfied with a product within the first year of ownership, a customer service agent will work with you to ensure your complete satisfaction.

To register your product for this lifetime satisfaction guarantee, visit ablelifesolutions.com/product-registration.

After a product is registered it is covered by our 1-year guarantee.

Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.

What shipping options are available?

Able Life offers free shipping on orders over $75. Two-day shipping and overnight shipping are available for most items. Shipping options will be displayed upon checkout and vary by item. We will send you an email with your tracking details as soon as your item leaves our building.

Can I use insurance or Medicare to cover the cost?

No, Able Life products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.

Do you have any bed rails that will work on adjustable beds?

No, for safety reasons, we do not recommend using any of our bed rails on an adjustable bed at this time.

Do you have instruction manuals for download on your website?

Yes, you can find Instruction Manuals for download and Instructional Assembly Videos to watch on the product pages.

To find your product, please visit: ablelifesolutions.com/products/.

Where can I find information about a specific product?

For product information, including specifications, images, videos, and assembly instructions, please visit the specific product page.

You can find your specific product here: ablelifesolutions.com/products/.

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