Able Life Return Policy
Purchases from ablelifesolutions.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.
Able Life will pay return shipping in cases of defective product and/or mis-shipment. In all other cases, the customer is responsible for return shipping.
1-Year Lifetime Limited Guarantee
Able Life products can be registered for a 1-Year Limited Guarantee. To register your product for this guarantee, ablelifesolutions.com/product-registration.
How to Initiate a Return
To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at [email protected]
Return Policy Rules and FAQs
1-Year Limited Guarantee
Able Life products can be registered for a 1-year limited guarantee. If you are unsatisfied with a product within the first year of ownership, a customer service agent will work with you to ensure your complete satisfaction.
To register your product for this 1-year guarantee, visit ablelifesolutions.com/product-registration.
Are all Able Life products covered by 1-Year Guarantee?
After a product is registered it is covered by our 1-Year Limited Guarantee.
Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.
Returns on Damaged or Defective Items
In the event that a damaged or defective product is delivered to you, please contact Able Life’s customer service team immediately at 1-800-506-9901 and they will work to resolve the situation. In preparation, please have the following information available:
- A detailed description of the damage or defect including how the item was delivered
- The Lot number that is inscribed on the product
- Pictures showing the damages or defects to be emailed to customer service
In most cases, Able Life will ask that the item be returned for inspection. Returns should be made in the original packaging if available and Able Life will refund the cost of return shipping.
A refund can be expected within four weeks of your package arriving at our processing facility. In most cases refunds will be completed sooner, but depend on the following factors:
- The time required for return shipping
- The time required to inspect the product at our processing facility
- The time required for your financial institution to process the return
You will be notified by email with the details of the refund. All refunds will be issued back to the form of payment used to make the purchase.
Missing Items Policy
Able Life encourages all customers to inspect the contents of their package(s) upon delivery. If any items or pieces are missing, please contact the customer service team at 1-800-506-9901 within 72 hours of delivery and we will send the missing item or pieces to you.
Replacement parts are available to purchase for any pieces that may be lost over time.